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Wednesday, June 22 • 11:20am - 11:55am
A 5 Step Framework To Transform & Evolve Your Intranet To Engage Employees & Provide A Better Customer Experience
Wells Fargo & C5 Insight

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Global digitization combined with unprecedented customer expectations is mandating transformation in every business. Learn how Wells Fargo bridged the connection between employee collaboration and the customer experience – and the pivotal role their intranet has played in business transformation.


See first-hand the Wells Fargo journey to a better intranet. Discover a simple and memorable 5 step framework that your organization can apply to get onto the right track for better customer and employee engagement, including how to:


  • Implement the 5 step LUCK Principle to equip your workforce with the ability to engage employees online and offline
  • Identify the differences between standard business processes and relationship business processes
  • Understand the steps for intranet development and evolution and lessons learned from the Wells Fargo process

Carole Millberg Windle, Executive Vice President

Wells Fargo


Geoff Ables, Managing Partner


avatar for Geoff Ables

Geoff Ables

Managing Partner, C5 Insight
Geoff Ables is an expert in customer and employee engagement. He is an author, speaker and Founding Partner of C5 Insight with more than 25 years of consulting experience. His insights have been seen and heard through many venues, including: BusinessWeek, National Public Radio... Read More →
avatar for Carole Millberg Windle

Carole Millberg Windle

Executive Vice President, Head of Wholesale Business Solutions, Wells Fargo

Wednesday June 22, 2016 11:20am - 11:55am PDT
Grand Room, Lobby Level Renaissance San Diego Hotel

Attendees (2)