Global digitization combined with unprecedented customer expectations is mandating transformation in every business. Learn how Wells Fargo bridged the connection between employee collaboration and the customer experience – and the pivotal role their intranet has played in business transformation.
See first-hand the Wells Fargo journey to a better intranet. Discover a simple and memorable 5 step framework that your organization can apply to get onto the right track for better customer and employee engagement, including how to:
- Implement the 5 step LUCK Principle to equip your workforce with the ability to engage employees online and offline
- Identify the differences between standard business processes and relationship business processes
- Understand the steps for intranet development and evolution and lessons learned from the Wells Fargo process
Carole Millberg Windle, Executive Vice President
Wells Fargo
Geoff Ables, Managing Partner
C5Insight
