Many a (failed) intranet suffer from a similar problem — they reflect organizational structures and desires rather than the needs, goals, and contexts of their users. The design of most intranets are still from an “inside out” rather than “outside in” perspective. As a result, even newer “social intranets”, often don’t pull together the tools and content employees need to complete work processes.
Presbyterian Homes and Services wanted to get their first true intranet right, so they approached the planning and development for their 2015 intranet relaunch with an engaged team – utilizing internal and external resources.
See first-hand how an outside-in approach can make your intranet a hub of productivity, including:
- Gathering input from across a decentralized organization
- Centralizing a technology strategy in the face of a diversely owned and managed IT landscape
- Establishing a governance model that enables the businesses while empowering the brand
- Encouraging adoption through delivery excellence
- Finding the right balance between collaboration, information sharing, knowledge management, and employee engagement
- Planning for a phased adoption/roll-out
Randy Kirsch, Co-Head of IT, Director of Applications
Presbyterian Homes and Services
Cathy McNight, Co-Founder/VP Consulting
Digital Clarity Group
