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General Session [clear filter]
Wednesday, June 22

9:15am PDT

Using Flexible & Creative Intranet Strategies To Engage Employees Across A Variety Of Locations
Allegiant Air

  Allegiant’s population of Team Members is literally in the sky.  With the majority of their workforce being pilots and flight attendants, or away from their computers as mechanics and ground agents, they have had to be very flexible and creative with strategies to keep all employees engaged with their intranet.


See first-hand how Allegiant Air has continued to foster collaboration and engaged employees despite their physical location, including how to:


  • Entice your employees to act quickly to the information posted on the intranet
  • Engage employees across a broad spectrum of programs and announcements
  • Encourage feedback from employees across the organization to express their opinions


Katy Campo, Manager of Culture & Engagement

Allegiant Air

avatar for Katy Campo

Katy Campo

Manager of Culture Engagement, Allegiant Air
After graduating from the University of Nevada, Las Vegas with a degree in Meeting & Event Management, Katy worked at the Hard Rock Hotel & Casino for almost five years handling restaurant sales and Special Events.  From 2010 to 2012 she worked at the local food bank as a Volunteer... Read More →

Wednesday June 22, 2016 9:15am - 9:50am PDT
Grand Room, Lobby Level Renaissance San Diego Hotel

9:50am PDT

Designing An Intranet With Your Employees In Mind – Improve Adoption, Collaboration, And Productivity
Presbyterian Homes and Services and Digital Clarity Group
Many a (failed) intranet suffer from a similar problem — they reflect organizational structures and desires rather than the needs, goals, and contexts of their users. The design of most intranets are still from an “inside out” rather than “outside in” perspective. As a result, even newer “social intranets”, often don’t pull together the tools and content employees need to complete work processes. 


Presbyterian Homes and Services wanted to get their first true intranet right, so they approached the planning and development for their 2015 intranet relaunch  with an engaged team – utilizing internal and external resources.


See first-hand how an outside-in approach can make your intranet a hub of productivity, including:


  • Gathering input from across a decentralized organization
  • Centralizing a technology strategy in the face of a diversely owned and managed IT landscape
  • Establishing a governance model that enables the businesses while empowering the brand
  • Encouraging adoption through delivery excellence
  • Finding the right balance between collaboration, information sharing, knowledge management, and employee engagement 
  • Planning for a phased adoption/roll-out



Randy Kirsch, Co-Head of IT, Director of Applications

Presbyterian Homes and Services


Cathy McNight, Co-Founder/VP Consulting

Digital Clarity Group

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Randy Kirsch

Co-Head of IT, Director of Applications, Presbyterian Homes and Services
Responsible for applications systems portfolio management and help desk support services for this market leader in a broad array of senior care facilities and services. Partner with business functions and facilities in the identification, selection, configuration, and deployment... Read More →
avatar for Cathy McKnight

Cathy McKnight

Co-Founder/VP Consulting, Digital Clarity Group
Cathy McKnight, Co-founder and VP Consulting at Digital Clarity GroupAs a founding partner of Digital Clarity Group and leader of its enterprise consulting practice, Cathy helps organizations transform the way technology can enable business strategy and performance. In her current... Read More →

Wednesday June 22, 2016 9:50am - 10:25am PDT
Grand Room, Lobby Level Renaissance San Diego Hotel

10:45am PDT

Overhauling Your Intranet With Limited Resources To Change The Culture Of Your Organization And Make It Stick
U.S. Department of State

Hear first-hand best practices of organizations such as T-Mobile, Vertafore and the United States’ diplomatic mission to Mexico that have successfully completed an intranet overhaul. You will learn how to leverage modest resources – not everyone has a big budget -- to make major change within your organization.


This session will share tips on how to build support and momentum for your project, especially in an environment where there’s a limited appetite for technology and competition for resources. Gain an understanding of how a project can transform your organization and tips on how to make it last, including how to:

  • Grow support and momentum for your project in an environment where there’s a limited appetite for technology and on a shoestring budget
  • Build successful governance
  • Change the culture of your organization and ensure the project takes flight and outlives you


Brad Meacham, Management Officer, U.S. Department of State

avatar for Brad Meacham

Brad Meacham

Management Officer, U.S. Department of State
Brad Meacham is a management officer at the U.S. Embassy in Mexico City, where he functions as chief of staff for operations at the embassy and nine constituent consulates.Before joining the U.S. Foreign Service in 2013, Brad was a corporate communications executive and financial... Read More →

Wednesday June 22, 2016 10:45am - 11:20am PDT
Grand Room, Lobby Level Renaissance San Diego Hotel

11:20am PDT

A 5 Step Framework To Transform & Evolve Your Intranet To Engage Employees & Provide A Better Customer Experience
Wells Fargo & C5 Insight
Global digitization combined with unprecedented customer expectations is mandating transformation in every business. Learn how Wells Fargo bridged the connection between employee collaboration and the customer experience – and the pivotal role their intranet has played in business transformation.


See first-hand the Wells Fargo journey to a better intranet. Discover a simple and memorable 5 step framework that your organization can apply to get onto the right track for better customer and employee engagement, including how to:


  • Implement the 5 step LUCK Principle to equip your workforce with the ability to engage employees online and offline
  • Identify the differences between standard business processes and relationship business processes
  • Understand the steps for intranet development and evolution and lessons learned from the Wells Fargo process

Carole Millberg Windle, Executive Vice President

Wells Fargo


Geoff Ables, Managing Partner


avatar for Geoff Ables

Geoff Ables

Managing Partner, C5 Insight
Geoff Ables is an expert in customer and employee engagement. He is an author, speaker and Founding Partner of C5 Insight with more than 25 years of consulting experience. His insights have been seen and heard through many venues, including: BusinessWeek, National Public Radio... Read More →
avatar for Carole Millberg Windle

Carole Millberg Windle

Executive Vice President, Head of Wholesale Business Solutions, Wells Fargo

Wednesday June 22, 2016 11:20am - 11:55am PDT
Grand Room, Lobby Level Renaissance San Diego Hotel

1:25pm PDT

How To Gain Buy-In From Upper Management To Rebuild Your Organization’s Intranet
Relying on communications tactics other than email has been a challenge. However, it has also given the Zillow Employee Communications Team a portfolio of knowledge on best practices and strategies to communicate best with your employees and to showcase how important an intranet is to an organization. Discover first-hand the process and lobbying needed to upgrade Intranet resources at Zillow.


This session will show you the  timeline of how the Zillow team received buy-in to create a useful intranet and provide you with practical tips to do the same, including how to:


  • Lobby and receive-buy in from upper management to increase resources to update your existing intranet
  • Capitalize on non-traditional communications methods excluding emails
  • Create a strategy to layout your ideal intranet for your organization


Alison Paoli, Sr. Manager, Employee Communications


avatar for Alison Paoli

Alison Paoli

Sr. Manager, Employee Communications, Zillow

Wednesday June 22, 2016 1:25pm - 2:00pm PDT
Grand Room, Lobby Level Renaissance San Diego Hotel

2:55pm PDT

Getting Your Leaders To Fully Engage With Your Enterprise Social Network
Just because you’ve built an enterprise social network, there is no guarantee that all employees – C-suite to frontline -- will use it. Your intranet’s usage must be tied into, or augment, existing business processes. At Petco, they have discovered that personalized and individual training on social tools for executives is a necessary evil.


Return to your office with these practical tips proven to work by Petco and use them as a launching pad for your own organization, including how to:


  • Actively encourage your leaders to be engaged, and excited, about using internal social media
  • Implement best practices for dispersed employee recognition & engagement
  • Discover background information that will set you up for success


Daniel Sundin, Partner Communications Manager


avatar for Daniel Sundin

Daniel Sundin

Partner Communications Manager, Petco
Daniel has served in a variety of communications roles in his 13 years at Petco. He led the project team which built PetNet, Petco’s Intranet, which they are still using today. He was also Petco’s first Community Manager launching their blog, customer community, Facebook page... Read More →

Wednesday June 22, 2016 2:55pm - 3:30pm PDT
Grand Room, Lobby Level Renaissance San Diego Hotel

3:30pm PDT

Using Employee And Stakeholder Feedback To Create The Intranet Your Organization Deserves
Currently in the tail-end of a two year Intranet upgrade project, Thermo Fisher Scientific is putting the final pieces in place to enable its employees to collaborate more efficiently, break down organizational silos, and share news and important information globally.
Learn how Thermo Fisher Scientific’s team is using the best of the Office 365/SharePoint/Yammer platform in order to best equip its employees with the tools they need to get their job done on a day to day basis, such as:
·       Consolidating Enterprise Social into SharePoint in order to make a better user experience for employees
·       Implementation of a detailed, yet not overwhelming mega menu for easy navigation
·       Bringing about an employee-centric homepage design that surfaces highly relevant and customized content based on employee direction
·       Designing a simple, yet sophisticated architecture in order to enhance organizational understanding and solution scalability


Brian Duke, Senior Manager, Intranet SolutionsCorporate Communications and Public Relations


avatar for Brian Duke

Brian Duke

Senior Manager, Intranet Solutions Corporate Communications & Public Relations, Thermo-Fisher
Brian Duke is the Intranet Solutions Manager for Thermo Fisher Scientific. In this role, Brian focuses on strategic advancement and development of the corporate Intranet through a strong partnership with the global IT team, the use of new technologies, project management, and... Read More →

Wednesday June 22, 2016 3:30pm - 4:05pm PDT
Grand Room, Lobby Level Renaissance San Diego Hotel
Thursday, June 23

8:40am PDT

Understanding The 7 Do’s And Don’ts For Successful Co-Creation Within Your Organization
Local Wisdom

In today’s business world: we meet to talk about what we’re going to do, we go off in our vacuum, we create something, we come back to review, we get feedback, we debate, we revise, and ultimately create something that doesn’t hit the mark from all sides.


This is wildly inefficient and produces subpar results. Co-creation brings groups together to jointly produce a mutually valued outcome. Co-creation can be used with clients and agencies, companies and customers, between internal departments, basically any number multi disciplined teams looking to produce something.


This highly engaging workshop will provide you with exercises to get your mind moving. As a group, you will discuss the important aspects of how to bring people together to create fantastic outcomes within your organization, including:


  • Knowing why and when you should co-create
  • How to facilitate co-creation successfully
  • What it takes to produce awesome work together that hits the mark from all angles


Pinaki Kathiari, Managing Partner

Local Wisdom 

avatar for Pinaki Kathiari

Pinaki Kathiari

Managing Partner, Local Wisdom
Pinaki is a founding partner of Local Wisdom, a digital agency that focuses on creating custom solutions to today’s digital challenges. Pinaki has built his company to not only help creating beautiful digital solutions that fit a human need, but also managing the ongoing success... Read More →

Thursday June 23, 2016 8:40am - 9:15am PDT
Grand Room, Lobby Level Renaissance San Diego Hotel

10:55am PDT

Creating Compelling Content To Engagement Employees With Your Intranet
Biola University

 It’s not enough for an organization to create an intranet for their business related news. Meaningful content needs to be created to drive employees to the site and engage frequently. Intranets are valued by the content they house. Valuable, compelling and useful content drives employees to your intranet causing them to engage with it. Crafting the message is almost more important than the platform.


Learn how to communicate your message effectively by identifying your target audience, crafting the right message using the three C’s, and determining if your organization’s intranet is the best platform and part of a multi-channel approach.


Leave re-energized and inspired to develop content that your employees will want to read, including how to:


  • Understand the most important thing in communicating out a message
  • Identify communication tactics for specific audiences among your employees
  • Ask yourself key questions needed before crafting a message
  • Write thought provoking headlines


Brenda Velasco, Assistant Director of Public Relations and Internal Communications

Biola University

avatar for Brenda Velasco

Brenda Velasco

Assistant Director of Public Relations and Internal Communications, Biola University
Assistant Director of Public Relations and Internal CommunicationsUniversity Communications and MarketingJanuary 2013 – Present (3 years 4 months)La Mirada Responsibilities include: Serve as the public relations representative for Biola University. Responsible for developing... Read More →

Thursday June 23, 2016 10:55am - 11:30am PDT
Grand Room, Lobby Level Renaissance San Diego Hotel

11:30am PDT

Key Principes And Best Practices For Creating A Digital Workplace
First American Financial Corporation
Dreaming of an interactive digital workplace? Discover how to unlock the information sharing and collaboration power of your intranet to create real employee engagement and business results. This session will cover strategies and practical tips to help you design and manage an engaging intranet that helps your company achieve its business goals faster.
In this session you'll learn how to:

·         Transform your company intranet into an enterprise digital workplace
·         Work with other essential departments to improve employee engagement
·         Stimulate collaboration and information sharing
·         Create sustained adoption that delivers business value

Steve Shultz, Assistant Vice President of Digital Media and Communications

First American Financial Corporation 

avatar for Steve Shultz

Steve Shultz

Assistant Vice President of Digital Marketing and Communications, First American Financial Corporation
Steve Shultz currently serves as Assistant Vice President of Digital Marketing and Communications for First American Financial Corporation, where he leads the company's digital collaboration and social business strategy. A communications professional with more than 20 years of experience... Read More →

Thursday June 23, 2016 11:30am - 12:05pm PDT
Grand Room, Lobby Level Renaissance San Diego Hotel

2:10pm PDT

How To Choose The Right Collaboration Platforms In Order To Build The Best Employee Connection

At Cisco, there were multiple platforms and communication methods that HR & upper level management were using to communication with employees. In September, 2015 it was agreed upon that the Cisco Employee Communications (CEC) would be the majority platform for employee communications moving forward. This meant that the IT & Internal Communication teams had to streamline processes that crossed over 6 platforms as well as change how the teams were set up.


Learn how this merger was accomplished and how you can successfully streamline processes over multiple platforms connect employees, including how to:


  • Decide what soft-wares you want to move forward with
  • Understand what tools and platforms make the most sense for your organization and employees
  • Plan for what’s Next: collaboration, social, sales and more



Ellijah Lovejoy, IT Architect


avatar for Elijah Lovejoy

Elijah Lovejoy

IT Architect, Cisco
Elijah Lovejoy is a Member of the Technical Staff in Cisco’s Information Technology organization, where he focusses on web content management, web applications, marketing cloud services, and continuous delivery (Fast IT). Elijah’s primary areas of interest are exploring the key... Read More →

Thursday June 23, 2016 2:10pm - 2:45pm PDT
Grand Room, Lobby Level Renaissance San Diego Hotel

2:45pm PDT

Empower Your Employees & Encourage Their Involvement With A Multi-Tiered Governance Structure
Scripps Health

Scripps Health restructured, redesigned, and rebuilt its employee portal, InsideScripps.org. Live since the Fall of 2013, key strategies for the portal included applying a user-centered approach and engaging stakeholders and employees throughout the entire project lifecycle. By implementing a multi-tiered governance structure and organization-approved policies and procedures, Scripps empowered employees to continue to be involved in website operations through content generation and maintenance.


This session will provide you with key strategies and tactics  behind the benefit of multiple trained users creating content for your intranet, including:


  • Implementing a transparent governance structure that will reinforce accountability and involvement through clearly defined roles, responsibilities and expectations
  • Empowering and providing employees to post content across all sections of your intranet
  • Generating website content that is more accurate, timely, and consistent
  • Competing priorities and employee turnover


Robin Noble, Web Product Manager

Scripps Health 

avatar for Robin Noble

Robin Noble

Web Product Manager, Scripps Health
Robin Noble started her career as an in-house designer for product labels, signage, and advertising in the Northeast, but the sunny beaches of Southern California were calling her name. Once in San Diego, she transitioned into the web industry through a career as a web designer and... Read More →

Thursday June 23, 2016 2:45pm - 3:20pm PDT
Grand Room, Lobby Level Renaissance San Diego Hotel